Facilitation (moderation) skills

Efficient communication
Public speaking and presentation skills
Assertiveness
Negotiation skills
Time management
Managing stress (module I and II)
Concentration exercises
Developing efficient working teams
Conducting effective meetings
Planning for success
Decision making and problem solving
Conflict management in work environment
Thinking out of the box
Efficient employees motivation and self-motivation
Strategic planning
Facilitation (moderation) skills
Managing conflicts with clients

Duration: 2 days
Goal: Learning group moderation and facilitation skills

Topics / content:

How to set facilitation goals
Facilitation skills: what do participants need
Understanding the facilitator’s/moderator’s role
Questions to look for in advance
Opening facilitation discussion
Using the questions (questions for gathering information, for directing to participants attitudes and values, for closing the discussion)
“Navigational” and “weaving” skills
Participation balancing
Managing disagreement and conflict during discussion
Typical obstructive behavior in group: how to facilitate with persons with obstructive behavior
facilitation situations based on its purpose: specific facilitation context attributes

- facilitation for needs assessment
- facilitation for meetings/agreements at work
- facilitation for group decision making processes
- moderating focus groups
- facilitating the learning process

Useful advice for facilitators