English
Hrvatski
Methodus training portfolio includes the following four areas:
INCREASING TEAM EFFICIENCY
TRAIN THE TRAINER
LEADERSHIP DEVELOPMENT PROGRAM
PERSONAL EFFECTIVENESS TRAINING
SALES SKILLS TRAINING
Duration:
2 days
Goal:
Mastering 8 basic sales steps
This training is for sales personnel involved with sales through direct communication with buyers, users, clients and any kind of customers.
1st Step: Preparing for sale
Preparation elements (knowing the product the and customer, self-knowing)
2nd Step: Making the contact
Attracting and keeping client attention in phone conversation
Negotiating the meeting
Psychology of good impression
Making the harmonious relationship – rapport
Non-verbal communication in direct sales
3rd Step: Opening the conversation
Techniques for opening the sales conversation
4th Step: Needs assessment (client/user)
Persons needs – motivation models
Making the influence model – the role of listening
Types of not-listening
Active listening
Using questions in sales – open and closed questions
5th Step: Making the offer
Offering using clients words
Packing the product within customers needs
6th Step: Argumenting objections and excuses
Difference between objection and excuse
Objection as a sign of purchase
Training counter-argumenting: how to make objections work for you
7th Step: Closing the sales
Techniques for closing sales
8th Step: Care for the client
Making emotional connection with the client
Staying in good memory
Importance of relationship for clients loyalty
Duration:
2 days
Goal:
Mastering advanced sales skills
Advanced models for making influence
Successful approach to negotiations
Methods of negotiation in sales
Advanced strategies in handling objections and excuses
Positive interpretation – reframing
Advanced techniques for closing sales
Controlling critical situations
Working with difficult clients
Solving conflicts
Personal sales management
Making sales plan – systematic sales plans
Monthly, weekly and daily planning
Time management matrix – urgent & important, efficient & effective
Time stealers
Methods for dealing with stress
Being proactive and motivated in sales
Being proactive and reactive
Psychological factors in successful sales
Intrinsic motivation in sales – “inside-out” sales
Motivation and ambitiousness – setting S.M.A.R.T. goals
Power of believing – beliefs of successful communicator
Psychological barriers for success in sales
Self-image and self-confidence in sales
Controlling emotions – developing sales enthusiasm
Top sellers psychology
Personal vision of successful sales career