Efficient communication
Public speaking and presentation skills
Assertiveness
Negotiation skills
Time management
Managing stress (module I and II)
Concentration exercises
Developing efficient working teams
Conducting effective meetings
Planning for success
Decision making and problem solving
Conflict management in work environment
Thinking out of the box
Efficient employees motivation and self-motivation
Strategic planning
Facilitation (moderation) skills
Managing conflicts with clients

Topics / content:

• Basic communication model
• Difference between perception and interpretation
• Relationship between interpretation and emotional reactions
• Understanding the influence of personality, experiences, emotional states, expectations and other factors on perception
• Controlling personal emotional states
• Mastering giving and receiving feedback
• Limiting convictions in communication
• Matching collocutor Verbally and non-verbally
• Building harmonious relationship with collocutors